If the message is in your mailbox, you will be able to find it in Outlook on the Web. When you access your mailbox via Outlook on the Web, it rules out a number of possible issues. If you know you received a message but now can't find it, try doing a search via Outlook on the Web. If the sender is not able to send to you and you are unable to determine why, contact the Service Desk or your IT support team to investigate they can check mail delivery logs to troubleshoot the issue. If you never received the missing email, ask the sender to confirm they sent it to the correct address, and to check their Inbox for a bounce error message. The message was removed by a device you use to access your email (e.g.The message is in your mailbox on the server but Outlook (or other email client) has not synchronized it to your computer yet.The message is stored in another mailbox that is no longer connected to the Outlook profile.The message is stored in a PST file that is no longer connected to the Outlook profile.The message (or its folder) was accidentally moved via drag-and-drop to another folder.The message was marked as junk - automatically or by you - and is now in the Junk mail folder.The message was accidentally archived by pressing the Archive button or pressing Backspace.If the mailbox is a shared mailbox, the item will be in the Deleted Items folder of the person who deleted it.The message was deleted by someone with full mailbox access.The message was automatically archived by an archive policy.The message was automatically deleted by a retention policy.The message never arrived in your mailbox for various reasons.
There are several possible reasons that an email might be missing: I have lost some email how can I find or recover it?.
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